Privacy Policy

Effective Date: 1 June 2026  |  Last Updated: 1 June 2026

Lawyers of Preston Pty Ltd (ABN 89 600 924 132) ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Personal Information We Collect

We may collect the following types of personal information:

• Contact details — name, email address, phone number, postal address
• Legal matter details — information you share when describing your legal issue
• Identity documents — where required for legal representation
• Financial information — billing details for legal services
• Website usage data — IP address, browser type, pages visited (via cookies/analytics)

2. How We Collect Personal Information

We collect personal information directly from you when you:

• Submit an enquiry or contact form on our website
• Book online via our booking system
• Call or email our office
• Engage us as your legal representative
• Visit our website (automatically via cookies)

3. Why We Collect Personal Information

We collect and use your personal information to:

• Respond to your legal enquiries
• Provide legal advice and representation
• Process bookings and appointments
• Send appointment confirmations and reminders
• Comply with our legal and regulatory obligations
• Improve our website and services

We will not use your personal information for purposes other than those described above without your consent.

4. Legal Professional Privilege & Confidentiality

All information you share with us in the context of seeking legal advice is subject to strict legal professional privilege and solicitor-client confidentiality obligations. We will not disclose your information to third parties except where:

• Required or authorised by law (e.g. court orders, mandatory reporting)
• Necessary to provide legal services on your behalf (e.g. barristers, experts)
• You have provided explicit consent

5. Disclosure to Third Parties

We may share your personal information with:

• Barristers and expert witnesses engaged in your matter
• Courts, tribunals, and regulatory bodies
• Our cloud software providers (e.g. Zoho CRM — data stored in Australia)
• Google Analytics (anonymised website usage data only)

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

6. Cookies & Website Analytics

Our website uses cookies to improve your browsing experience and analyse site traffic. We use Google Analytics to understand how visitors use our site — this data is anonymised and does not identify you personally. You can disable cookies in your browser settings at any time, though this may affect website functionality.

By continuing to use our website after being presented with our cookie notice, you consent to our use of cookies as described in this policy.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include:

• SSL/TLS encryption on all web forms and communications
• Password-protected and access-controlled internal systems
• Staff training on confidentiality obligations
• Secure physical storage of hard-copy documents

8. Data Retention

We retain personal information for as long as necessary to provide our services and comply with legal obligations. Under the Legal Profession Uniform Law, certain client records must be retained for a minimum of 7 years. After this period, information is securely destroyed.

9. Accessing & Correcting Your Information

You have the right to request access to, or correction of, personal information we hold about you. To make a request, contact us using the details below. We will respond within 30 days. In some circumstances we may decline access, in which case we will explain our reasons in writing.

10. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint by contacting us directly. We will investigate and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page with the effective date noted above. Continued use of our website constitutes acceptance of any updates.

12. Contact Us

For any privacy-related questions, requests, or complaints, please contact: